Training Development Manager
6 hours ago
At Offshore Business Processing, we value your skills and expertise as a key member of our team. We are seeking an experienced Training Development Manager to support the growth and development of our associates.
About this roleThis is a challenging opportunity for a skilled professional who can design, develop, and implement effective training programs that meet the needs of our clients and internal stakeholders. As a Training Development Manager, you will be responsible for creating comprehensive training plans, developing training materials, and conducting training sessions to ensure that our associates have the necessary skills and knowledge to excel in their roles.
Main responsibilities- To develop, implement, and evaluate training programs that align with business objectives and client needs
- To create engaging and interactive training materials, including presentations, workshops, and online modules
- To conduct training sessions, coaching, and mentoring to enhance associate skills and performance
- To identify and address training gaps, and develop strategies to close these gaps
- To collaborate with subject matter experts to develop training content and ensure accuracy and relevance
- To monitor and analyze training effectiveness, and make recommendations for improvement
- Bachelor's degree in a relevant field, such as education, instructional design, or communications
- At least 1-2 years of experience in training development and delivery in a BPO setting
- Proven track record of designing and delivering effective training programs that result in improved associate performance and client satisfaction
- Excellent communication, interpersonal, and project management skills
- Ability to work independently and as part of a team
- Flexibility to adapt to changing priorities and deadlines
Offshore Business Processing is a leading provider of business process outsourcing services. We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for career growth and development.
What we offer- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A chance to work with a leading provider of business process outsourcing services
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