Customer Service and Technical Support Training Specialist

1 month ago


Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

At RSD Human Resource Management Consultancy, we are seeking an experienced Customer Service and Technical Support Training Specialist to join our team. The successful candidate will be responsible for designing, implementing, and delivering training programs for customer service and technical support representatives.

About the Role

The primary goal of this role is to ensure that team members are equipped with the knowledge, skills, and behaviors required to provide excellent customer service and technical assistance. As a key member of our team, you will be responsible for:

  • Designing and developing training materials, modules, and resources for customer service and technical support training programs.
  • Customizing training content based on specific job roles, products/services, and customer interaction scenarios.
  • Conducting training sessions, workshops, and seminars for new hires and existing team members.
  • Facilitating interactive learning experiences through presentations, role-playing exercises, simulations, and hands-on activities.
  • Providing coaching and feedback to trainees to enhance their customer service and technical support skills.

Your focus will be on improving communication skills, problem-solving abilities, product knowledge, and adherence to policies and procedures.

Requirements and Qualifications

To be successful in this role, you will need:

  • A BS degree with at least 1 year of experience as a Trainer handling TSR or CSR accounts.
  • The ability to work amicably at both Ortigas and Gilmore sites.

In exchange for your expertise and dedication, we offer a competitive salary range of $40,000 - $60,000 per annum, commensurate with your qualifications and experience. If you are a motivated and results-driven professional looking to make a real impact, please apply now.



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