Training Development Manager
1 month ago
At Offshore Business Processing, we're on the lookout for a highly skilled Training Development Manager to join our team. This is an exciting opportunity to take your career to the next level and work with a talented group of professionals who value your skills and ideas.
Job Summary:This role involves working closely with our Training Supervisor to support and develop associates' skills. You'll be responsible for creating and implementing training plans that align with business needs, as well as conducting Learning and Performance Needs Analysis (LPNA) to identify areas for improvement. Your goal will be to enhance operational efficiency and drive customer satisfaction through effective training techniques and methods.
The ideal candidate will have a strong background in training and development, preferably in a BPO setting. A college graduate or equivalent experience is required, along with at least 1-2 years of training experience. Background or experience in freight forwarding or customs brokerage is an added advantage. We're looking for a competent team player who can work independently and collaboratively to achieve results.
Key Responsibilities:
- Develop and implement training plans that meet business objectives
- Conduct LPNA to identify areas for improvement
- Create effective training materials and deliver engaging sessions
- Support and mentor associates to enhance their skills and performance
- Participate in weekly, bi-weekly, and monthly business review meetings to stay aligned with business goals
Requirements:
- College graduate or equivalent experience
- At least 1-2 years of training experience in a BPO setting
- Background or experience in freight forwarding or customs brokerage (an advantage)
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
What We Offer:
- A competitive salary of $60,000 - $80,000 per annum
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us:
Offshore Business Processing is a leading provider of business process outsourcing solutions. We're committed to delivering exceptional customer experiences through innovative and effective training programs. If you're passionate about training and development, and want to make a meaningful impact in a fast-paced and dynamic environment, we'd love to hear from you
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