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Senior Team Manager

1 week ago

Manila, National Capital Region, Philippines QUESS PHILIPPINES CORPORATION Full time
About the Job

This role involves overseeing a team of Treasury Services / Transfer Agency Specialists. The successful candidate will have experience in day-to-day operations, managing staffing levels, and achieving target shrinkage targets.

Key Responsibilities:

  • Manage a team of 15 Treasury Services / Transfer Agency Specialists
  • Results-driven leadership experience on day-to-day operations as a key contributing member of a high-performing organization
  • Forecasts and manages staffing levels and capacities at team level, achieving target shrinkage targets, absenteeism, and attrition

Requirements:

  • Successful team management experience of at least 5 years
  • At least 5 years of inbound client service experience from global banking operations required
  • At least 2 years of college degree BS / BA (72 units)