Senior Operations Transformation Manager

2 days ago

Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

Enhance Operational Efficiency

We are looking for a seasoned professional to join our team as a Senior Process Black Belt. In this role, you will lead and manage business process improvement projects aimed at enhancing efficiency, quality, and customer satisfaction within our organization.

You will work closely with cross-functional teams to identify opportunities, develop innovative solutions, and implement best practices to drive operational excellence and achieve strategic objectives.

  • Drive Process Improvements
    • Lead the design, development, and piloting of business process optimization.
    • Identify, develop, and drive process improvement projects.
    • Supervise a team of analysts and Six Sigma Belts.
    • Provide mentorship and oversight for projects.
    • Ensure alignment with organizational goals.
  • Analyze and Optimize Processes
    • Conduct thorough analysis of existing processes.
    • Construct project charters outlining roles, tasks, and budgets.
    • Utilize data-driven insights and continuous improvement methodologies.
    • Redesign processes, streamline workflows, and eliminate waste.
  • Engage Stakeholders
    • Develop collaborative relationships with leadership and service teams.
    • Implement change management strategies.
    • Drive process improvement delivery.
    • Prepare and present business cases and management information reporting.
  • Monitor and Report Performance
    • Define key performance indicators (KPIs) and metrics.
    • Establish robust monitoring and reporting mechanisms.
    • Lead the planning, design, and implementation of the center's service management framework.
    • Conduct regular service performance surveys.

Requirements:

  • Bachelor's degree graduate, preferably in Business or Supply Chain Management.
  • Certified Lean Six Sigma Black Belt.
  • 10+ years of experience in operations/technical management in a lean operations excellence environment.
  • At least 5 years of experience in a shared service setup.
  • Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies.
  • Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
  • Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
  • Advanced analytical and problem-solving abilities, proficient in data analysis tools.
  • Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
  • Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
  • Must be flexible with working hours to accommodate global operations.
  • Must be willing to travel.

Location: Manila

Work Set-up: Hybrid

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