IT Support Specialist

1 week ago

Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Job Title: Onsite IT Support

Role: Onsite IT Support
Location: Cebu
Contract Duration: 6 months (subject for regularization based on performance)
Schedule: Shifting
Salary Offer: Php28,000 basic pay + Php7,500 non taxable allowance

Job Description:

We are seeking a motivated and detail-oriented Junior IT Support Specialist to provide technical assistance and support for our internal clients. The ideal candidate will have a strong passion for technology, excellent problem-solving skills, and the ability to communicate effectively with internal clients and team members.

Key Responsibilities:
  1. End-User Support:
  • Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and upgrade computer components and software applications.
  • Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.
Hardware Maintenance:
  • Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.
  • Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.
Software Support:
  • Install, configure, and update software applications on user devices.
  • Troubleshoot and resolve issues related to operating systems and software applications.
  • Collaborate with the IT team to deploy software updates and patches.
Network Support:
  • Assist in the setup and configuration of network devices, such as routers, switches, and access points.
  • Troubleshoot network connectivity issues and assist in resolving network-related problems.
  • Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.
Security:
  • Implement and enforce security measures to protect systems and data.
  • Educate end-users on best practices for security and data protection.
Documentation:
  • Maintain accurate records of hardware and software inventory.
  • Document solutions to common issues for knowledge sharing.
  • Preparation and submission of activity reports.
User Training:
  • Conduct training sessions for end-users on basic IT procedures and best practices.
  • Provide guidance to users on utilizing IT resources effectively.
  • Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.
Collaboration:
  • Collaborate with the IT team to escalate and resolve complex issues.
  • Communicate effectively with end-users, understanding their needs and providing timely solutions.
Qualifications:

We are looking for a candidate with the following qualifications:

  • Minimum of [1-2] years of experience in providing onsite IT support.
  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Strong knowledge of operating systems (Windows, macOS) and common software applications.
  • Familiarity with basic network concepts and protocols.
  • Experience with ticketing tool (preferably ServiceNow).
  • Troubleshooting experience on MS O365 suite.
  • Incident and management knowledge.
  • Excellent communication and interpersonal skills.
  • Problem analysis and solving skills.
  • Attention to details.
  • Team Player.
  • Planning and organizing.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Working Conditions:

This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues. Ability to lift and carry computer equipment. This is a shifting role (US Time-zone) 6 months contract but can be converted to perm role depending on the performance and requirement.

Shift Timing:

7am-3pm PHT, 3pm-11pm PHT, 11pm-7am PHT. Shift schedule can be rearrange based on Ops req.

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