Cloud Technical Support Specialist

1 week ago


Pasay, National Capital Region, Philippines JK Network Services Full time
Job Title: Cloud Technical Support

JK Network Services is seeking a highly skilled Cloud Technical Support professional to join our team. As a Cloud Technical Support Specialist, you will be responsible for providing technical assistance to clients with issues related to cloud-based software.

Job Responsibilities:
  • Resolve technical issues related to Microsoft OS and cloud-based software
  • Troubleshoot database updates, new program installations, and server migrations
  • Escalate technical issues to the Product Support team
  • Schedule and conduct follow-up calls with clients to resolve ongoing technical concerns
  • Meet or exceed center metrics and service level agreements
Requirements:
  • High school graduate with 1-2 years of experience in customer service/support role
  • 1-2 years of experience in application-based support
  • Experience with cloud-based software
  • Willingness to work night shifts
  • Ability to start immediately
What We Offer:
  • Competitive salary range of Php 30,000-35,000
  • Peripherals provided
  • HMO/insurance
  • Company perks and salary increase opportunities
  • Full-time employment

JK Network Services is an equal opportunities employer. We welcome applications from qualified candidates who are passionate about providing excellent customer service and technical support.



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