Application Support Specialist

1 week ago


Pasay, National Capital Region, Philippines Hunter's Hub Inc. Full time
Job Summary:

At Hunter's Hub Inc., we are seeking a highly skilled Application Support Specialist to join our team. As a key member of our IT department, you will play a critical role in ensuring seamless integration between our Back Office applications and business lines.

Key Responsibilities:

• Facilitate the integration of Back Office applications and business lines to ensure smooth operations.
• Respond to production issues in a timely manner to minimize downtime.
• Evaluate problem resolutions and delivery of application changes to anticipate impact on business and users.
• Provide assistance to frontline tasks as needed.
• Manage the ticketed query system and maintain a comprehensive database of queries and resolutions.
• Maintain and update technical documents and procedures.
• Ensure clear identification of business issues through documentation.
• Coordinate with the team to achieve common goals.
• Prepare weekly maintenance and upgrading requirements.

Requirements:

• Must have SAP Materials Management knowledge.
• Experience in supporting other Applications aside from SAP.
• Ability to identify and prioritize issues or tickets.
• Experience in Ticketing Systems.
• Knowledge of Payment systems.
• Experience in documentation, including process flow, UAT, user manuals, etc.

What We Offer:

At Hunter's Hub Inc., we offer a dynamic work environment, competitive compensation, and opportunities for growth and development.

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