Application Support Specialist

4 weeks ago


Pasay, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Job Title: Application Support Specialist - SAP MM

We are seeking a highly skilled Application Support Specialist to join our team at Hunter's Hub Incorporated. As an Application Support Specialist, you will be responsible for providing technical support and assistance to our business users, ensuring seamless integration between our Back Office applications and business lines.

Key Responsibilities:
  • Respond to production issues in a timely manner
  • Evaluate problem resolutions and delivery of application changes to anticipate impact to business and users
  • Manage ticketed query system and ensure a comprehensive database of queries and resolutions is kept up to date
  • Maintain and update technical documents and procedures
  • Keep track of business operations documentation to ensure clear identification of the business issue
  • Manage coordination with the team
  • Prepare weekly maintenance and upgrading specific requirements
  • Provide support to IT analysis and development team

Requirements:

  • IT graduate or Industrial Engineering or any related course
  • At least 4 years' experience as Application Support
  • Proactive, resourceful, fast learner
  • Experience in documentation (e.g., process flow, UAT, user's manuals, etc.)
  • SAP Materials Management knowledge
  • Experience in supporting other Applications
  • Ability to identify and prioritize issues or tickets
  • Experience in Ticketing Systems
  • Willingness to work onsite (currently, on a hybrid setup)
  • Ability to work under pressure, multitask, and work overtime or after office hours
  • Good communication and analytical skills
  • Healthy, fit to work, and physically fit


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