IT Support Specialist

4 weeks ago


Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Ayuda Business Management Solution Inc.

Job Summary

The IT Support Specialist will be responsible for providing technical assistance to our customers, troubleshooting and resolving issues related to desktop, server, and network systems, as well as performing routine maintenance tasks.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, or in-person
  • Troubleshoot and resolve issues related to desktop, server, and network systems
  • Perform routine maintenance tasks, including software updates and patch management
  • Document all work performed through a support ticketing system
  • Assist in creating knowledgebase articles, checklists, and FAQs
Requirements
  • Knowledge of Windows desktop and server operating systems
  • Knowledge of 0365, Active Directory, and Exchange
  • Familiarity with supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration
  • Strong customer service and problem-solving skills
Preferred Qualifications
  • Familiarity with hospitality platforms such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management, key card systems, Building Management, HotSOS, Saflok, InnComm, etc.
What We Offer

We offer a competitive salary of up to Php50,000.00 per month and a 12-month fixed-term contract.



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