IT Support Specialist

4 weeks ago


Pasay, National Capital Region, Philippines Ayuda Business Management solution Inc Full time
Job Title: IT Support Specialist

At Ayuda Business Management Solution Inc, we are seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our customers.

Key Responsibilities:
  • Provide first-level technical support and troubleshooting for desktop, server, and printer issues
  • Perform OS and software updates and patch management
  • Document all work performed through a support ticketing system
  • Assist in creating knowledgebase articles, checklists, and FAQs
Requirements:
  • Knowledge of Windows desktop and server operating systems
  • Knowledge of 0365, Active Directory, and Exchange
  • Familiarity with supporting TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration
  • Strong customer service and problem-solving skills
Preferred Qualifications:
  • Familiarity with hospitality platforms such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management, key card systems, Building Management, HotSOS, Saflok, InnComm, etc.

We offer a competitive salary of up to Php50,000.00 per month and a 12-month fixed-term contract. If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application.



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