Application Support Specialist

1 month ago


Pasay, National Capital Region, Philippines Hunter's Hub Inc. Full time

Job Title: Application Support

About the Role:

We are seeking an experienced Application Support professional to join our team at Hunter's Hub Inc. as an Application Support Specialist. The successful candidate will be responsible for ensuring seamless integration between our Back Office applications and business lines.

Key Responsibilities:

* Facilitate integration between Back Office applications and business lines
* Respond to production issues in a timely manner
* Evaluate problem resolutions and delivery of application changes to anticipate impact on business and users
* Provide assistance to frontline tasks when needed
* Manage ticketed query system and ensure comprehensive database of queries and resolutions is up-to-date
* Maintain and update technical documents and procedures
* Keep track of business operations documentation to ensure clear identification of business issues
* Manage coordination with the team
* Prepare weekly maintenance and upgrading specific requirements
* Provide support to IT analysis and development team

Requirements:

* Must have SAP Materials Management knowledge
* Experience in supporting other Applications
* Ability to identify and handle issues or tickets
* Experience in Ticketing Systems
* Knowledge of Payment systems
* Experience in documentation (e.g., process flow, UAT, user's manuals, etc.)

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a dynamic team
* Professional development and growth opportunities

If you are a motivated and experienced Application Support professional looking for a new challenge, please submit your application.



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