Application Support Specialist
1 week ago
At Hunters Hub Inc., we are seeking a highly skilled Application Support Specialist to facilitate seamless integration between our Back Office applications and business lines.
Key Responsibilities:
- Respond promptly to production issues and evaluate problem resolutions to anticipate impact on business and users.
- Assist with frontline tasks as needed and manage the ticketed query system to ensure a comprehensive database of queries and resolutions is kept up to date.
- Maintain and update technical documents and procedures, and keep track of business operations documentation to ensure clear identification of business issues.
- Manage coordination with the team and prepare weekly maintenance and upgrading specific requirements.
- Provide support to the IT analysis and development team.
Requirements:
- At least 4 years of experience in Application Support and a background in Business Analyst work.
- SAP MM experience is a plus, as well as knowledge of payment systems like Gcash, Mastercard, and Visa.
- Experience with ticketing tools and service desk software is a plus.
- Strong documentation skills, including process flow, UAT user manuals, and other technical documents.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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