Cloud Technical Support Specialist
4 weeks ago
**Job Summary**
We are seeking a highly skilled Cloud Technical Support professional to join our team at JK Network Services. As a Cloud Technical Support specialist, you will be responsible for providing technical assistance to clients with issues related to cloud-based software and services.
**Key Responsibilities**
• Provide technical support to clients via phone, email, or chat
• Troubleshoot and resolve technical issues related to cloud-based software and services
• Collaborate with internal teams to resolve complex technical issues
• Schedule and conduct follow-up calls with clients to ensure issues are resolved
• Meet or exceed center metrics and service level agreements
**Requirements**
• High school diploma or equivalent required
• 1-2 years of experience in customer service or technical support role
• 1-2 years of experience in application-based support
• Experience with cloud-based software and services
• Willingness to work night shifts
• Ability to start immediately
**Benefits**
• Peripherals provided
• HMO/insurance
• Company perks
• Salary increase
• Full-time employment
**Recruitment Process**
• HR interview
• Technical assessment
• Hiring manager interview
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