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Onsite IT Support Specialist

1 month ago

Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Job Title: Onsite IT Support

We are seeking a highly motivated and skilled Onsite IT Support professional to join our team at Eteam Workforce Private Corporation. As an Onsite IT Support specialist, you will be responsible for providing technical assistance and support to our internal clients, ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Provide technical support to internal clients, either in person, over the phone, or via remote assistance.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and upgrade computer components and software applications.
  • Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.
  • Collaborate with the IT team to escalate and resolve complex issues.
Requirements:
  • Minimum of 1-2 years of experience in providing onsite IT support.
  • Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Strong knowledge of operating systems (Windows, macOS) and common software applications.
  • Familiarity with basic network concepts and protocols.
  • Experience with ticketing tool (preferably ServiceNow).
  • Troubleshooting experience on MS O365 suite.
  • Incident and management knowledge.
  • Excellent communication and interpersonal skills.
  • Problem analysis and solving skills.
  • Attention to details.
  • Team Player.
  • Planning and organizing.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Working Conditions:
  • This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.
  • Ability to lift and carry computer equipment.
  • This is a shifting role (US Time-zone) 6 months contract but can be converted to perm role depending on the performance and requirement.
Shift Timing:
  • 7am-3pm PHT
  • 3pm-11pm PHT
  • 11pm-7am PHT
  • Shift schedule can be rearrange based on Ops req