Technical Solutions Delivery Expert

1 month ago


Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

About Intelligent Technical Solutions (ITS)

At ITS, we strive to deliver exceptional onboarding experiences for our clients, ensuring seamless transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. As a Client Transitions Project Engineer, you will play a crucial role in achieving this mission.

**Salary:** Our competitive hourly rate starts at $40.00 per hour, varying by experience and location. This position requires full-time commitment, working 40 hours a week, from Monday to Friday, 8:00 AM to 5:00 PM PST.

Job Description
  • Job Summary: We are seeking a skilled technical professional to lead client onboarding processes, drive client satisfaction, and ensure timely deployments of technology solutions.
Key Responsibilities
  • Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships.
  • Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions.
  • Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success.
Requirements
  • Strong Technical Background: Expertise in systems configuration and troubleshooting is essential.
  • Excellent Communication Skills: Effective interaction with clients and internal teams is vital.
  • Proactive Problem-Solving Abilities: Address technical challenges during the onboarding process with ease.
  • Attention to Detail: Document onboarding activities and generate insightful reports.
  • Collaborative Mindset: Work closely with project managers, support teams, and sales departments.
  • Prior Experience: Prior experience in client onboarding or related roles is highly desirable.
Benefits
  • Paid US Holidays
  • Night Shift Bonus
  • Paid Time Off (15 Vacation Days per year)
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Health & Wellness Program
  • Dental & Vision
  • Salary Advancement


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