IT Field Regional Technical Support
12 hours ago
- Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area.- Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours.- Remotely or guide installations on our client’s IT Shared System. - Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within the agreed SLA’s.- Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.- Escalate service issues that cannot be completed within agreed Service Levels.- Acts as hands and eyes for all network and server related requests or incidents.- Maintains all I.T. equipment’s at client’s stores and offices by conducting proactive preventive maintenance. - Provides support and troubleshooting to resolve all IT related issues locally or remotely from Stores, internal departments and external providers, vendors, or clients.- Analyze issues and develop resolutions in a timely manner.- Ensure escalation situations are managed, corrected quickly, professionally, and proper communicate with client regarding incidents, progress and notify impending changes or outages. - Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.- Mentor and guides Field Support Engineer in providing solutions that help excellent customer experience.- Take full responsibility and the required action for the assigned tasks. - Meet and adhere to attendance requirements based on Service Level Agreement.
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IT Field Regional Technical Support
19 hours ago
Taguig, Philippines Strategic Networks Inc. Full time- Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area. - Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours. - Remotely or guide installations...
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IT Field Regional Technical Support
3 hours ago
Taguig, Philippines Strategic Networks Inc. Full time- Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area. - Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours. - Remotely or guide installations...
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IT Field Support Engineer
7 months ago
Taguig, Philippines Strategic Networks Inc. Full timeThe Field Support Engineer will provide field support services, remotely or directly supervise IT maintenance activities, travel time to time to perform installations or maintenance at customer sites and assist development support as needed. Responsibilities: Manage and perform on-site technical services across Assigned Regions– travel required Remotely...
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IT Field Support Engineer
7 months ago
Taguig, Philippines Strategic Networks Inc. Full timeThe Field Support Engineer will provide field support services, remotely or directly supervise IT maintenance activities, travel time to time to perform installations or maintenance at customer sites and assist development support as needed. Responsibilities: Manage and perform on-site technical services across Assigned Regions– travel required Remotely...
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IT Field Support Engineer
7 months ago
Taguig, Philippines Strategic Networks Inc. Full timeThe Field Support Engineer will provide field support services, remotely or directly supervise IT maintenance activities, travel time to time to perform installations or maintenance at customer sites and assist development support as needed.Responsibilities:Manage and perform on-site technical services across Assigned Regions– travel requiredRemotely or...
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Regional IT Technical Specialist
13 hours ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeAt Strategic Networks Inc., we are seeking a highly skilled Regional IT Technical Specialist to join our team. This role plays a crucial part in ensuring the smooth operation of our network infrastructure.Key Responsibilities:Collaborate closely with Field Support Engineers, Dispatch, and Service Desk teams to resolve service requests promptly and...
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Technical Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeStrategic Networks Inc. is seeking a highly skilled Technical Support Specialist to join our team in BGC, Taguig.The ideal candidate will have a strong background in IT system problem handling and resolution, IT equipment problem solving, and customer complaint management.We are offering a competitive salary of $45,000 per year, commensurate with...
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Technical Support Associate
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeWe are seeking a highly skilled Technical Support Representative to join our team at Nityo Infotech Services Philippines. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Compensation and BenefitsThe successful candidate can expect a competitive salary of up to PHP 30,000 gross per month,...
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Technical Support Professional
1 month ago
Taguig, National Capital Region, Philippines Hunters hub Incorporated Full timeCompany Overview: Hunters Hub Incorporated is a leading provider of innovative solutions and services in the technology sector. Our team is committed to delivering exceptional results and driving growth through collaboration and expertise.Job Summary: We are seeking a highly skilled Technical Support Professional to join our team. As an IT Specialist -...
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IT Field Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time**Job Summary:**Strategic Networks Inc. is seeking a highly skilled IT Field Support Engineer to join our team. The successful candidate will be responsible for providing exceptional support to end-users, ensuring the smooth operation of IT systems and equipment.**Key Responsibilities:**Provide incident and request management support to all end-user devices...
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IT Technical Support Specialist
13 hours ago
BGC Taguig, Philippines Nityo Infotech Services Philippines Full timeWe are seeking a highly skilled and motivated individual to fill the role of IT Technical Support Specialist.The ideal candidate will have strong technical background in service desk, telco, or network support and excellent communication and interpersonal skills.Key Responsibilities:Provide exceptional technical support to customers through various...
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Infrastructure Technical Support
2 months ago
Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: A top global provider of professional services that assists the most successful companies in the world in developing their digital core, streamlining their business processes, increasing revenue, and improving services—producing real value quickly and on a large scale. Position: Infrastructure Technical Support Company Industry: IT...
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Infrastructure Technical Support
2 months ago
Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: A top global provider of professional services that assists the most successful companies in the world in developing their digital core, streamlining their business processes, increasing revenue, and improving services—producing real value quickly and on a large scale.Position: Infrastructure Technical SupportCompany Industry: IT...
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Infrastructure Technical Support
2 months ago
Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: A top global provider of professional services that assists the most successful companies in the world in developing their digital core, streamlining their business processes, increasing revenue, and improving services—producing real value quickly and on a large scale. Position: Infrastructure Technical Support Company Industry: IT...
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IT Technical Support Specialist
2 months ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeJob Summary">We are seeking a highly skilled and experienced IT Field Support Engineer to join our team at Strategic Networks Inc. As an IT Technical Support Specialist, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have access to the tools and resources they need to perform their jobs...
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IT Technical Support Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeWe are seeking a highly skilled and dedicated IT Technical Support Specialist to join our team at Strategic Networks Inc. in Manila, Philippines.About the RoleThis is a challenging and rewarding opportunity for a fresh graduate or someone with experience in ticketing software and remote tools to work in a dynamic environment. As an IT Technical Support...
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Technical Support Representative
7 months ago
Taguig, Philippines RecruiterPH Full timeResponsibilities:• Providing technical support and assistance to customers.• Identifying the root cause of technical issues and finding appropriate solutions to resolve them.• Communicating technical information and instructions to customers in a clear and understandable manner.• Providing exceptional customer service• Resolving technical issues...
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Technical Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at Nityo Infotech. As a key member of our support team, you will play a crucial role in providing top-notch technical assistance to our clients.About the Role:Provide excellent technical support to clients via phone, email, and chatTroubleshoot and resolve technical...
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Multilingual Technical Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeWe are seeking a highly skilled Multilingual Technical Support Specialist to join our team at Ayuda Business Management Solution Inc. This role requires excellent communication skills, both written and verbal, in English and Polish.About the JobThis is a challenging opportunity for individuals who are passionate about providing top-notch customer service and...
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Technical Support Engineer
7 months ago
Taguig, Philippines RecruiterPH Full timeResponsibilities:• Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems.• Handle live site incidents for Support, from report to resolution.• Troubleshoot technical issues with external customers.• Send alerts to internal and external users through Braze upon confirmed outage.• Track unresolved issues against...