Technical Support Professional
1 month ago
Company Overview: Hunters Hub Incorporated is a leading provider of innovative solutions and services in the technology sector. Our team is committed to delivering exceptional results and driving growth through collaboration and expertise.
Job Summary: We are seeking a highly skilled Technical Support Professional to join our team. As an IT Specialist - Application Support, you will be responsible for providing technical assistance and support to our clients and internal stakeholders. Your primary focus will be on ensuring seamless application support and resolving technical issues efficiently.
Key Responsibilities:
- Provide technical support and guidance to clients and internal stakeholders on application-related issues
- Collaborate with cross-functional teams to resolve complex technical problems and implement process improvements
- Analyze and troubleshoot system errors and application performance issues
- Develop and maintain documentation on technical procedures and knowledge base articles
- Promote best practices and standards for technical support and quality assurance
Required Skills and Qualifications:
Bachelor's Degree in Information Technology or related field: A Bachelor's degree in Information Technology or a related field is required for this position. Candidates must have a solid foundation in computer systems, networking, and software applications.
At least 1 year of experience in Application Support or IT-related role: Applicants should have at least 1 year of experience in an Application Support or IT-related role. This experience should include hands-on involvement in troubleshooting, resolving technical issues, and implementing process improvements.
Application Support and Tech Support experience: Strong experience in Application Support and Tech Support is essential for this position. The ideal candidate should have a proven track record of resolving technical issues efficiently and effectively.
SQL and Scripting experience: Proficiency in SQL and scripting languages such as Python, PowerShell, or Bash is highly desirable. Candidates should be able to write and execute scripts to automate tasks and improve efficiency.
Programming language skills: Familiarity with programming languages used in scripting, such as Java, C++, or JavaScript, is beneficial. Experience in developing software applications or tools using these languages is a plus.
Microsoft Office Applications and Collaboration Tools: Working knowledge of Microsoft Office Applications, including Word, Excel, PowerPoint, and Outlook, is necessary. Additionally, experience with collaboration tools such as SharePoint, Teams, or Slack is desired.
Insurance Operations, Financial Services, and Industry Knowledge: Knowledge of Insurance Operations, Financial Services, and industry-specific processes is highly valued. Certification in these areas is a significant advantage.
Amenable to work at BGC: Candidates should be willing to work at BGC and adapt to our company culture and values.
Hybrid Work Setup: We offer a hybrid work setup that allows employees to balance remote work with office collaboration. Applicants should be comfortable working in a flexible environment.
Estimated Salary: $65,000 - $80,000 per annum
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