IT Technical Support Specialist

2 months ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

Job Summary

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We are seeking a highly skilled and experienced IT Field Support Engineer to join our team at Strategic Networks Inc. As an IT Technical Support Specialist, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have access to the tools and resources they need to perform their jobs efficiently.

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About Us

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At Strategic Networks Inc., we value innovation, collaboration, and customer satisfaction. Our company is dedicated to providing top-notch IT services to our clients, and we are looking for talented professionals like you to help us achieve our goals.

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Salary Information

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The estimated salary range for this position is between $35,000 and $50,000 per year, depending on your level of experience and qualifications.

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Key Responsibilities

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  • Provide technical support and assistance to end-users via phone, email, or in-person visits.">
  • Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other equipment.">
  • Perform routine maintenance tasks, such as updating software and configuring network settings.">
  • Analyze and resolve complex technical issues, working closely with internal teams and external vendors as needed.">
  • Develop and implement process improvements to enhance efficiency and effectiveness.">
  • Maintain accurate records and reports, including incident tickets and resolution status.">
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Requirements

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To be considered for this role, you must have:

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  • A Bachelor's degree in Computer Science, Information Technology, or a related field.">
  • At least 1 year of hands-on experience in a technical support role.">
  • Excellent problem-solving skills, with the ability to work independently and collaboratively.">
  • Familiarity with Windows and non-Windows operating environments.">
  • Strong communication and interpersonal skills.">
  • A valid driver's license and willingness to travel to various locations, including BGC, SM Valenzuela, SM Megamall, and SM North Edsa.">
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Preferred Qualifications

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Possession of a motorcycle is a plus.

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What We Offer

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In addition to a competitive salary and benefits package, we offer:

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  • A dynamic and supportive work environment.">
  • Ongoing training and professional development opportunities.">
  • A comprehensive health insurance plan.">
  • A generous paid time-off policy.">
  • A flexible work schedule.">
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How to Apply

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If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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Note

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Please do not include any emails, phone numbers, social media usernames, addresses, dates, or any reference to a particular physical place in your application.



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