Technical Support Engineer

7 months ago


Taguig, Philippines RecruiterPH Full time

Responsibilities:• Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems.• Handle live site incidents for Support, from report to resolution.• Troubleshoot technical issues with external customers.• Send alerts to internal and external users through Braze upon confirmed outage.• Track unresolved issues against our service level agreement targets.Required Skills:• At least 2 years of experience in technical support.• Good understanding of mobile devices and applications, including both iOS and Android.• Metabase or SQL experience is a must.• Familiarity with helpdesk software (ie Zendesk) is an advantage.• Clear and concise writing and speaking skills.



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