IT Field Support Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

**Job Summary:**
Strategic Networks Inc. is seeking a highly skilled IT Field Support Engineer to join our team. The successful candidate will be responsible for providing exceptional support to end-users, ensuring the smooth operation of IT systems and equipment.

**Key Responsibilities:**

  • Provide incident and request management support to all end-user devices (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
  • Experience in Windows & non-Windows Operating environment.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Provide support to end-users relating to hardware and software, computer applications, LAN components and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end-user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Provide status update to the ticketing tools in a timely manner.
  • Analyze completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

**Minimum Requirements:**

  • Bachelor's degree in Computer Science or related field.
  • At least 1 year of hands-on technical work experience.
  • Amenable to do fieldworks around BGC, SM Valenzuela, SM Megamall, SM North Edsa.
  • Owning a motorcycle is a plus.

**Compensation Package:

The estimated salary range for this position is PHP 40,000 - PHP 60,000 per month, depending on qualifications and experience. Benefits include health insurance, paid time-off, and opportunities for professional growth and development.


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