IT Technical Support Specialist
12 hours ago
We are seeking a highly skilled and dedicated IT Technical Support Specialist to join our team at Strategic Networks Inc. in Manila, Philippines.
About the RoleThis is a challenging and rewarding opportunity for a fresh graduate or someone with experience in ticketing software and remote tools to work in a dynamic environment. As an IT Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers via phone, email, or remote desktop connection.
Your primary goal will be to resolve customer queries and concerns efficiently and effectively, escalating complex issues to the relevant teams as needed. You will also be responsible for creating tickets, updating customer status, and monitoring ticket resolution through our Dynamics 365 ticketing portal.
We are looking for a candidate who is proactive, customer-focused, and has excellent communication skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities- Provide first-level technical support to customers via phone, email, or remote desktop connection
- Resolve customer queries and concerns efficiently and effectively
- Escalate complex issues to the relevant teams as needed
- Create tickets and update customer status
- Monitor ticket resolution through Dynamics 365 ticketing portal
- Provide timely responses to customer issues
- Maintain a high level of program and service knowledge
To be successful in this role, you will need:
- A degree in Computer Science or related field (fresh graduates welcome)
- Experience in ticketing software and remote tools
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
We offer a competitive salary package, including:
- An estimated salary of PHP 35,000 - 45,000 per month
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The opportunity to work with a dynamic and growing company in the IT industry
- Ongoing training and development opportunities
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to us.
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