Technical Support Specialist
1 month ago
Strategic Networks Inc. is seeking a highly skilled Technical Support Specialist to join our team in BGC, Taguig.
The ideal candidate will have a strong background in IT system problem handling and resolution, IT equipment problem solving, and customer complaint management.
We are offering a competitive salary of $45,000 per year, commensurate with experience.
Job DescriptionCompany Overview: Strategic Networks Inc. is a leading provider of telecommunications services, dedicated to delivering exceptional customer experiences.
Salary: $45,000 per year, based on qualifications and experience.
Job Responsibilities:
- Respond to or resolve IT system problems at the service desk level, aiming for first-call resolution and escalating unresolved issues to second-line support.
- Coordinate the service desk's unified scheduling and transfer IT equipment problems to the appropriate maintenance personnel based on the problem type.
- Manage IT-related customer complaints received from the Customer Service Center, collecting, summarizing, and reporting them promptly for smooth communication and timely processing.
- Oversight of IT fault/alarm scheduling and distribution of fault tickets, notification and dispatch of second-line support, reasonable interception, centralized scheduling, and unified communication for cross-professional/departmental/regional issues.
- Ensure timely follow-up on tickets and tasks related to operation metrics assessment.
- Evaluation of the performance of operations and maintenance personnel.
- Daily inspections as per schedule, providing detailed reports after each inspection.
- Summarization of daily service request knowledge, documentation of valuable information, and submission to the knowledge base administrator.
Requirements:
- Bachelor's degree in any field.
- Strong verbal and written communication skills to effectively interact with internal and external clients.
- Pleasing personality and keen attention to detail.
- Able to work effectively within a team and coordinate with other departments to resolve issues.
- Ability to analyze issues, identify patterns, and provide effective solutions.
- Competence in maintaining accurate records of all customer interactions, issues, and resolutions.
- Quick adaptability to new processes, technologies, and environments.
- Amenable to work on a hybrid setup in BGC, Taguig, and available to start immediately.
-
Technical Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at Nityo Infotech. As a key member of our support team, you will play a crucial role in providing top-notch technical assistance to our clients.About the Role:Provide excellent technical support to clients via phone, email, and chatTroubleshoot and resolve technical...
-
Technical Support Specialist
1 week ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob OverviewNityo Infotech is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing technical assistance to our clients and ensuring their systems are running smoothly.About the RoleWe are looking for an experienced individual with a strong background in PL/SQL and...
-
IT Technical Support Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeWe are seeking a highly skilled and dedicated IT Technical Support Specialist to join our team at Strategic Networks Inc. in Manila, Philippines.About the RoleThis is a challenging and rewarding opportunity for a fresh graduate or someone with experience in ticketing software and remote tools to work in a dynamic environment. As an IT Technical Support...
-
IT Technical Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech is a leading provider of IT services, and we are currently seeking an experienced IT Technical Support Specialist to join our team. This role will involve providing technical support to our clients, troubleshooting hardware and software issues, and ensuring that all systems are running smoothly.The ideal candidate will have at least 6 months...
-
Technical Support Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeWe are seeking a skilled Technical Support Specialist - Desktop Environment to join our team at Strategic Networks Inc.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients via various communication channels. Your primary focus will be on resolving hardware and software issues, network...
-
Multilingual Technical Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeWe are seeking a highly skilled Multilingual Technical Support Specialist to join our team at Ayuda Business Management Solution Inc. This role requires excellent communication skills, both written and verbal, in English and Polish.About the JobThis is a challenging opportunity for individuals who are passionate about providing top-notch customer service and...
-
Technical Support Specialist
2 months ago
Taguig, National Capital Region, Philippines Tasq Staffing Solutions Full timeTasq Staffing Solutions seeks a skilled Technical Support Specialist for an onsite opportunity in Taguig. As a key member of our team, you will provide top-notch technical assistance to clients while leveraging your proficiency in Thai English and technical support experience. Our ideal candidate is highly motivated, with excellent communication skills and...
-
Technical Customer Support Specialist
2 months ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeAbout Eteam Workforce Private CorporationAs a leading organization in the industry, we are committed to delivering exceptional services to our clients. Our team is comprised of experienced professionals who share a common goal: providing top-notch support that meets and exceeds customer expectations.Job SummaryWe are seeking a highly skilled Technical...
-
IT Technical Support Specialist
2 months ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeJob Summary">We are seeking a highly skilled and experienced IT Field Support Engineer to join our team at Strategic Networks Inc. As an IT Technical Support Specialist, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have access to the tools and resources they need to perform their jobs...
-
Technical Support Specialist
2 months ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeStrategic Networks Inc. is seeking a highly skilled Technical Support Specialist to join our team in BGC, Taguig. This role involves providing top-notch support to our clients through various channels, ensuring timely resolution of IT-related issues.About the Role:Responsibilities include responding to or resolving IT system problems, coordinating with...
-
Taguig, National Capital Region, Philippines RecruiterPH Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at RecruiterPH. This role will be responsible for providing first-level technical support and issue resolution for our clients.As a Technical Support Specialist, you will assist users in account provisioning, password management, and access requests. You will also collaborate with...
-
Technical Support Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeAt Strategic Networks Inc., we are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing exceptional customer experience by resolving technical concerns and delivering timely responses to customers.About the RoleWe are looking for a talented individual with a ticketing software background and remote tools...
-
Multilingual Technical Support Specialist
2 months ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeAre you looking for a challenging role that utilizes your language skills and technical abilities? Gratitude Philippines is seeking a Multilingual Technical Support Specialist to join our team! The ideal candidate will have excellent customer service skills, be proficient in written and verbal communication in English and Dutch, and possess solid analytical...
-
Technical Support Specialist with Global Reach
2 months ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob DescriptionAt Gratitude Philippines, we are seeking a skilled and multilingual Technical Support Specialist to join our team. This role is perfect for individuals who possess excellent customer service skills, technical knowledge, and the ability to work in a fast-paced environment.About the RoleWe offer a competitive salary of PHP 50,000 - PHP 70,000...
-
Technical Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeAbout Us">Nityo Infotech is a leading provider of innovative IT solutions, and we are currently seeking a highly skilled Technical Support Specialist to join our team in the heart of BGC.">Salary Information">The successful candidate will be offered a competitive salary package up to ₱100,000 per month, with additional benefits including health insurance,...
-
Technical Support Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Concert8 Solutions Inc Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Concert8 Solutions Inc.This is an exciting opportunity to enhance your skills and be a part of the rapidly growing e-commerce space. As a member of our team, you will have the chance to:Work on a prospering and evolving productHave a huge impact on the product and its...
-
Taguig, National Capital Region, Philippines Lewis Glanz Consulting Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Lewis Glanz Consulting. The successful candidate will have extensive experience in supporting enterprise-level applications and a strong background in SQL and Java.Key ResponsibilitiesProvide technical support for enterprise applications, including troubleshooting and...
-
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob SummaryWe are seeking a highly skilled Exstream Developer and Technical Support Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for providing technical support and implementing solutions using OpenText Exstream Dialogue.About the RoleThe ideal candidate will have 3-5 years of experience in OpenText Exstream...
-
Technical Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Opportunity">Tasq Staffing Solutions is seeking a highly skilled Technical Support Specialist with expertise in the Thai language to join our team. In this role, you will provide exceptional support to clients while utilizing your technical knowledge and linguistic skills.">About the Role">This is an exciting opportunity for a motivated individual who is...
-
Technical IT Infrastructure Support Specialist
1 month ago
Taguig, National Capital Region, Philippines HR Network Inc Full timeJob SummaryThe ICT Operations Support Specialist plays a vital role in ensuring the smooth operation of our organization's IT infrastructure. This position is responsible for providing technical support and maintenance to our offices and clients, as well as internal and external user support.Duties and Responsibilities:Provide ICT support and maintenance to...