Customer Service Representative
1 month ago
Reminder: We will not in any way collect any sum of money from you during your application / job offer process. Please stay alert on scams or modus pretending to represent our Organization.
We're hiring.
Ubiquity is hiring for Customer Service Representatives to join our team. Our Customer Service Representatives is an integral role in the operations of our Laguna office.
Day-to-day responsibilities:
Attends to customers' needs by answering product and service related queriesProvides product overview and information about other services and offeringssuggesting information about other products and servicesOpens customer accounts by recording account informationMaintains customer records by updating account informationResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolutionMaintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed Ideal candidates have:With or without BPO experience High School diploma or equivalent required. Passion for delivering a stand-out customer experience. Excellent verbal and written communication skills.Ability to ask probing questions and problem resolution skills. Ability to follow instructions for specific customer resolutions tasks. Ability to work in within a high-pressure environment and maintain a positive interaction for the customer. Intermediate proficiency with PC navigation while providing exceptional customer service. Ability to read, write, speak and understand the English language in a business environment. Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business. Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance The Perks.What's waiting for you:
8 Hour ShiftFree Shuttle ServicesMonthly Meal Allowance15% Night DifferentialPaid Leave Benefits with Tenure Based Cash ConversionMerchant Partner DiscountsFree Learning and Development Training CoursesInternal Movement OpportunitiesEmployee Wellness Assistance ProgramLoan AssistanceDay 1 HMO Coverage HMO Premiums for DependentsGroup Life InsuranceResignation / Retirement BenefitPerformance Incentive Scheme (Agents)Annual Merit IncreaseTenure Based Cash Incentive13th Month Pay more exciting experience and perks in store Tip: Best to walk-in Monday to Friday, 10AM-4PM for faster processing of applications. Please prepare and bring your updated resume and Government IDs available.Site Address:
10th Floor, Southwoods BPO Tower 1, Southwoods Avenue,
Southwoods City, Biñan, Laguna, Philippines, 4024
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