Customer Care Specialist

2 months ago


Calamba, Calabarzon, Philippines JACOBS PROJECTS (PHILIPPINES), INC. Full time

Job Description:

Jacobs Engineering Group is seeking a motivated and resilient Customer Care Specialist to join our team in Napier, Hawke's Bay, NZ. As a Customer Care Specialist, you will work remotely from home on a part-time basis, providing exceptional customer service to our clients.


Responsibilities:

Answering customer inquiries via phone, email, or chat in a timely and professional manner
Resolving customer complaints and issues effectively and efficiently
Providing product information and assistance to customers
Maintaining accurate records of customer interactions and transactions
Collaborating with other team members to ensure a seamless customer experience
Conducting research to stay up-to-date on industry trends and best practices
Demonstrating leadership skills in providing guidance and support to junior team members

Requirements:

Minimum of 2 years of experience in customer service or a related field
Strong communication skills and a customer-focused mindset
Ability to work independently and handle multiple tasks simultaneously
Resilient and able to thrive in a fast-paced and sometimes challenging work environment
Motivated to exceed customer expectations and achieve personal and team goals
Proficiency in use of technology, including CRM systems and Microsoft Office suite
Willingness to learn and adapt to new processes and procedures
Strong research skills to stay informed on industry trends and best practices

Benefits:
- Training and professional development opportunities to enhance your skills and knowledge
- Company-provided equipment for remote work
- Potential for travel opportunities to engage with customers and colleagues
Working Environment:
At Jacobs Engineering Group, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where you can grow and thrive in your career.
Deadline to Apply:
Please submit your application by August 14, 2024.
Equal Opportunity Statement:
Jacobs Engineering Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, age, religion, sexual orientation, or disability.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.

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