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Live Chat Associate

3 months ago

Calamba, Calabarzon, Philippines PBF Energy Full time

Job Description:

PBF Energy is seeking a dynamic and customer-focused Live Chat Associate to join our team in Napier, Hawke's Bay, NZ. As a Live Chat Associate, you will be responsible for providing exceptional customer service through online chat support. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in a customer service role.


Responsibilities:

Engage with customers in real-time through online chat to provide support and assistance
Resolve customer inquiries, issues, and complaints in a timely and professional manner
Utilize resources and tools to provide accurate information and solutions to customers
Collaborate with other team members to ensure a seamless customer experience
Maintain a positive and helpful attitude towards customers at all times
Keep detailed records of customer interactions and feedback for analysis and improvement

Requirements:

Resourceful and driven individual with a passion for customer service
Strong adaptability and leadership skills to handle various customer situations
Excellent written communication skills with a keen attention to detail
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Proficiency in using online chat platforms and customer service software
High school diploma or equivalent required, additional education or training in customer service is a plus

Benefits:
- Relocation allowance for eligible candidates
- Remote work flexibility options
- Company transportation for commuting to and from work
- Opportunities for growth and development within the company
Working Environment:
At PBF Energy, we strive to cultivate leaders who foster inclusivity and mentorship within our team. We value diversity and are committed to creating a supportive and collaborative work environment for all employees.
Deadline to Apply:
Interested candidates should submit their applications by September 6, 2024.
Equal Opportunity Statement:
PBF Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.
How to apply:
 Apply on GrabJobs and you will be notified if shortlisted for the job.