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Customer Care Staff

2 months ago

Calamba, Calabarzon, Philippines Isuzu Philippines Corporation Full time


Customer Service Representative

Join our team as a Customer Service Representative and play a key role in delivering exceptional customer experiences. As a member of our customer service team, you will be responsible for resolving customer inquiries, addressing concerns, and providing solutions that meet their needs.

Responsibilities:
  • Customer Interaction: Respond to customer inquiries, clarify processes, and provide relevant resources to ensure customer satisfaction.
  • Issue Resolution: Troubleshoot customer issues according to approved guidelines and procedures, ensuring timely and effective resolution.
  • Dealer Management: Coordinate with dealers and departments to address customer concerns, monitor dealer performance, and ensure compliance with customer service procedures.
  • Performance Monitoring: Regularly review and analyze dealer performance on customer issue management and documentation to identify areas for improvement.
Qualifications:
  • Education: Graduate of Communications, Business Management, or related course.
  • Experience: At least 3 years of related experience in customer relations management, with a preference for experience in the automotive industry.
  • Skills: Possess a high level of commitment to customer satisfaction and quality service, with excellent communication and negotiation skills.
  • Personal Qualities: Results-driven with the ability to thrive in a high-pressure work environment.