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Mandarin Head of Crossborder Sales
2 weeks ago
● The Head of Crossborder will focus primarily on the relationship management
and overall performance management of China and SEA accounts. In addition, he
or she will manage the overall productivity of all inbound shipments and
domestic deliveries to consignees. This department will fully utilize the current
competencies, technology and delivery capabilities of Ninja Van to serve its
clients to the best of their abilities.
Main Duties
Planning and Budgeting
1. Defines and communicates the KPIs and Financial Targets to the Crossborder
Team.
2. Provides data-driven action strategies in order to consistently optimise our
crossborder performance and improve market share.
3. Work alongside the business in the areas of strategy, account management,
operations and the financial goals of the department.
4. Develop and understand pricing mechanisms to develop commercial proposals
Account Management
1. Managing and monitoring the performance of the business across the different
countries assigned.
2. Develop and maintain strong relationships with top clients and working teams.
3. Working across the different commercial and operations departments to improve
account experience, local and regional.
Team Management
1. Develop and coach team members to keep them motivated and provide optimal
performance and productivity
2. Learn and share best-practices within areas of responsibility.
Trend Research
1. Have a good grasp and knowledge of the local and international markets and
competition to react swiftly to changing market conditions.
2. Provide timely and responsive feedback to management on sales performance,
market insights, and overall performance of the clients across the KPIs.
3. Communicate significant trends and patterns, rate changes, and policies of the
assigned accounts
Others
1. Monitor and ensure that Ninja Van achieve efficiency
2. Be responsible for ad-hoc projects both internal as well as those undertaken
together with general accounts and clients
3. Other tasks that may be assigned by the Chief Commercial Officer
Job Type: Full-time
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