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Operational Manager

1 week ago

Manila, National Capital Region, Philippines Canon Business Process Services Philippines Inc. Full time
About the Role

The Team Leader position at Canon Business Process Services Philippines Inc. is responsible for overseeing the operations of Service Operations to clients external to the company. The team leader plays a critical role in managing employees within the Team to achieve pre-determined SLAs and KPIs, coaching and monitoring individual performance, analyzing performance statistics, and implementing process reviews and training to drive improvement.