Global Process Excellence Lead

3 days ago

Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

About Global Process Manager Inc.

Global Process Manager Inc. is a leading provider of process optimization services to the marine supply industry. With a market share of approximately 12%, we have established ourselves as a trusted partner for companies seeking to improve their operational efficiency and effectiveness.

We are committed to driving digital transformation in the industry through our innovative platform, Source2Sea. This platform provides our customers with 24/7 global online sourcing and logistics, offering data transparency, automation, and convenience.

Our team of experts is dedicated to reducing our climate impact while addressing the growing demand for responsible solutions and services from our customers.

We operate from over 30 locations worldwide, serving major shipping locations and employing over 1,800 people who take pride in making it easy for our customers to order and receive marine supplies and services.

Job Description

We are seeking a Senior Process Black Belt to lead and manage business process improvement projects aimed at enhancing efficiency, quality, and customer satisfaction within our organization. You will work closely with cross-functional teams to identify opportunities, develop innovative solutions, and implement best practices to drive operational excellence and achieve strategic objectives.

  • Project Leadership and Management
    • Supervise a team of analysts and Six Sigma Belts.
    • Provide mentorship and oversight for projects.
    • Ensure alignment with organizational goals.
    • Establish project objectives, scopes, and deliverables.
    • Develop comprehensive project plans and schedules.
    • Identify, develop, and drive process improvement projects.
    • Lead the design, development, and piloting of business process optimization.
    • Proactively identify and mitigate project risks.
    • Provide clear direction, guidance, and support to project teams.
  • Process Analysis and Optimization
    • Conduct thorough analysis of existing processes.
    • Construct project charters outlining roles, tasks, and budgets.
    • Utilize data-driven insights and continuous improvement methodologies.
    • Redesign processes, streamline workflows, and eliminate waste.
  • Change Management and Stakeholder Engagement
    • Develop collaborative relationships with leadership and service teams.
    • Implement change management strategies.
    • Drive process improvement delivery.
    • Prepare and present business cases and management information reporting.
  • Performance Monitoring and Reporting
    • Define key performance indicators (KPIs) and metrics.
    • Establish robust monitoring and reporting mechanisms.
    • Lead the planning, design, and implementation of the center's service management framework.
    • Conduct regular service performance surveys.
  • Continuous Learning and Development
    • Stay abreast of industry trends and best practices.
    • Share knowledge and best practices with team members.
    • Mentor junior staff and contribute to organizational capabilities.

Requirements:

  • Bachelor's degree graduate, preferably in Business or Supply Chain Management.
  • Certified Lean Six Sigma Black Belt.
  • 10+ years of experience in operations/technical management in a lean operations excellence environment.
  • At least 5 years of experience in a shared service setup.
  • Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies.
  • Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
  • Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
  • Advanced analytical and problem-solving abilities, proficient in data analysis tools.
  • Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
  • Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
  • Must be flexible with working hours to accommodate global operations.
  • Must be willing to travel.

Location: Manila

Work Set-up: Hybrid

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