Process Optimization Specialist

3 days ago


Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

Unlock New Opportunities

As a Senior Process Black Belt, you will play a pivotal role in driving business growth and improving operational efficiency by leading and managing business process improvement projects.

You will collaborate with cross-functional teams, analyze processes, and develop innovative solutions to achieve strategic objectives.

  • Drive Growth
    • Lead the design, development, and piloting of business process optimization.
    • Identify, develop, and drive process improvement projects.
    • Supervise a team of analysts and Six Sigma Belts.
    • Provide mentorship and oversight for projects.
    • Ensure alignment with organizational goals.
  • Enhance Operational Effectiveness
    • Conduct thorough analysis of existing processes.
    • Construct project charters outlining roles, tasks, and budgets.
    • Utilize data-driven insights and continuous improvement methodologies.
    • Redesign processes, streamline workflows, and eliminate waste.
  • Foster Partnerships
    • Develop collaborative relationships with leadership and service teams.
    • Implement change management strategies.
    • Drive process improvement delivery.
    • Prepare and present business cases and management information reporting.
  • Deliver Results
    • Define key performance indicators (KPIs) and metrics.
    • Establish robust monitoring and reporting mechanisms.
    • Lead the planning, design, and implementation of the center's service management framework.
    • Conduct regular service performance surveys.

Requirements:

  • Bachelor's degree graduate, preferably in Business or Supply Chain Management.
  • Certified Lean Six Sigma Black Belt.
  • 10+ years of experience in operations/technical management in a lean operations excellence environment.
  • At least 5 years of experience in a shared service setup.
  • Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies.
  • Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
  • Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
  • Advanced analytical and problem-solving abilities, proficient in data analysis tools.
  • Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
  • Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
  • Must be flexible with working hours to accommodate global operations.
  • Must be willing to travel.

Location: Manila

Work Set-up: Hybrid



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