Help Desk Associate

5 days ago


Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

About Neksjob

Neksjob is a leading provider of exceptional customer experiences, and we're seeking highly skilled individuals to join our team as Help Desk Associates.

Salary: $40,000 - $60,000 per annum (dependent on experience)

Job Description:

We are responsible for delivering top-notch support to our valued customers. Key responsibilities include:

  • Responding promptly to incoming calls, emails, and chats from customers
  • Answering questions and resolving issues efficiently
  • Troubleshooting problems and providing timely solutions
  • Providing accurate information about our products and services
  • Handling complaints professionally and courteously

Qualifications:

To succeed in this role, you'll need:

  • A minimum of 6 months' experience in sales or customer-facing roles
  • Excellent communication and interpersonal skills
  • The ability to work effectively in a fast-paced environment
  • A high school diploma or equivalent qualification

Benefits:

Neksjob offers a comprehensive package that includes:

  • A competitive salary range
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities within the company
  • Promotion possibilities
  • Comprehensive healthcare benefits

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