Help Desk Support Specialist

4 weeks ago

Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

We are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at BEST CAREERS AND OPPORTUNITIES. This is a fantastic opportunity for an individual who is passionate about providing excellent customer service and technical support.

About the Role

The primary responsibility of this role is to act as the first point of contact for B2B users who call the Service Desks to troubleshoot end-user issues. As a Help Desk Support Specialist, you will be responsible for providing timely and effective technical support to clients through various channels such as phone calls, emails, chats, and tickets.

Key Responsibilities
  • Respond to queries from all calls, portal, emails, chats from the client in a timely and professional manner.
  • Become familiar with each client and their respective applications/processes.
  • Learn fundamental operations of commonly-used software, hardware, and other equipment.
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software.
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits.
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework.
  • Regular MIS & resolution log management on queries raised.
Requirements

To be successful in this role, you will need:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of process excellence and ability to follow service desk standards and norms.
  • Familiarity with commonly-used software, hardware, and other equipment.
What We Offer

As a Help Desk Support Specialist at BEST CAREERS AND OPPORTUNITIES, you can expect:

  • A competitive salary ranging from $40,000 to $60,000 per annum, depending on experience.
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a team of experienced professionals.

Please submit your application, including your full name, job title, and active email address, to us. You can also send a message to our Facebook Page or Google Mail.

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