Help Desk Professional

1 month ago


Quezon City, National Capital Region, Philippines Neksjob Full time

Neksjob seeks highly skilled and motivated Help Desk Professionals to join our team.

Job Summary

We are looking for an individual who can effectively handle customer inquiries, provide solutions to technical issues, and ensure a positive customer experience.

Responsibilities
  • Customer Support: Respond to incoming calls, emails, or chats from customers, answering questions, and resolving their concerns in a timely and professional manner.
  • Troubleshooting: Identify and resolve technical issues related to our products or services, working closely with cross-functional teams as needed.
  • Communication: Develop and maintain strong communication skills, both written and verbal, to effectively interact with customers and internal stakeholders.
Requirements
  • Education: Associate or college graduate degree preferred.
  • Experience: At least 6 months of customer-facing experience required.
  • Skillset: Excellent English communication skills, customer service, problem-solving, and multitasking abilities essential.
What We Offer
  • Competitive Salary: $45,000 per year, plus allowances.
  • Mentorship and Growth: Opportunities for career development and advancement within the company.
  • Performance Incentives: Monthly bonuses based on performance.
About Neksjob

Neksjob is a leading organization dedicated to providing exceptional customer experiences. We value innovation, teamwork, and continuous learning, offering a dynamic work environment that fosters growth and success.



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