Help Desk Specialist
1 month ago
About the Role:
We are looking for an experienced IT Support Specialist with strong customer service skills to assist in resolving technical issues and improving overall system efficiency. As a key member of our Service Desk, you will be responsible for providing timely and effective support to users, ensuring that their needs are met and exceeding expectations when possible.
Key Responsibilities:
- Provide high-quality technical support to users through various communication channels, including phone, email, and in-person interactions;
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity;
- Collaborate with internal teams to identify and implement process improvements;
- Develop and maintain knowledge base articles, checklists, and FAQs to enhance user experience;
Requirements:
- 1-3 years of hands-on experience with ticketing tools;
- Strong communication and problem-solving skills;
- Ability to work effectively in a fast-paced environment;
- Familiarity with Windows desktop and server operating systems, as well as 0365, Active Directory, and Exchange;
- Knowledge of TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration;
- Preferred familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm etc.
What We Offer:
- Competitive salary up to $50,000 per month;
- Opportunities for growth and professional development;
- Collaborative and dynamic work environment;
- Flexible scheduling with night shifts available;
How to Apply:
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