Help Desk Specialist
7 days ago
We are seeking a highly skilled and customer-focused Help Desk Specialist to join our team at Neksjob. As a key member of our support staff, you will be responsible for providing top-notch assistance to our clients, ensuring their needs are met with efficiency and professionalism.
About the RoleThis is an excellent opportunity for individuals who possess excellent communication skills, both written and verbal, and have a passion for delivering exceptional customer service. If you're a team player with a strong work ethic and a desire to learn and grow with a dynamic organization, we encourage you to apply.
Key Responsibilities- Customer Support: Respond to incoming calls, emails, and chats from clients, addressing their inquiries, concerns, and complaints in a timely and professional manner.
- Troubleshooting: Identify and resolve technical issues, escalating complex problems to senior technicians when necessary.
- Documentation: Maintain accurate records of client interactions, including issue resolutions and follow-up actions.
To succeed in this role, you will need:
- Education: At least High School Graduate (old curriculum) / Senior High School Graduate (new curriculum)
- Skills: Excellent English communication skills, excellent customer service skills, and the ability to work on site
Neksjob offers a competitive salary, paid training, monthly performance incentives, and career development opportunities. If you're looking for a challenging and rewarding career in customer support, we invite you to explore this exciting opportunity.
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