Customer Service Operations Coordinator

14 hours ago


Makati City, National Capital Region, Philippines Local Employment Direct Hire for Professional Full time
Job Overview
Makati Office
We are seeking a skilled Customer Service Representative to join our team at Local Employment Direct Hire for Professional. As a key member of our healthcare division, you will be responsible for facilitating hospital admissions and discharges for healthcare members through our 24/7 hotline. Your exceptional communication skills and attention to detail will ensure seamless transactions and top-notch customer service.

About the Role
This is a full-time position with a competitive salary range of P16,000.00-18,000/month (dependent on experience and qualifications). You will work on a shifting schedule from Monday to Friday, 8:00am-5:00pm onsite. If you are a motivated individual with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities
* Facilitate hospital admission and discharge processes for healthcare members via the 24/7 hotline
* Secure medical documents as necessary related to hotline transactions
* Verify billing and payment information
* Collaborate cross-departmentally to ensure efficient operations
* Perform other duties assigned by your immediate superior

Requirements
* Bachelor's degree in any field
* Proficiency in Microsoft Office
* Previous HMO/Hospital/Clinic work experience is an asset
* Excellent communication and interpersonal skills
* Willingness to work flexible hours, including rotational shifts
* Reliable internet connection and computer desktop equipment

Benefits and Opportunities
As a valued member of our team, you can expect a supportive work environment, opportunities for growth and development, and a competitive compensation package.

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