Technical Operations Coordinator
2 days ago
We are seeking a highly skilled Technical Operations Coordinator to join our team at Multibiz International Corporation. In this role, you will be responsible for coordinating the daily activities of our technical services department, ensuring seamless operations and exceptional customer service.
About the Role
The Technical Operations Coordinator will act as the primary point of contact for technical issues and concerns, receiving incoming calls from clients and resolving queries in a timely and professional manner. You will also be responsible for scheduling and monitoring replacements, new accounts, toner, and ink deliveries of technicians, as well as updating and monitoring files such as replacement reports and TSD daily itineraries.
Key Responsibilities
• Coordinate daily plotting of Technician's itineraries in collaboration with the TSD Supervisor and Technical Services Department Head
• Receive and respond to technical inquiries and concerns from clients via phone and email
• Update and monitor files, including replacement reports, TSD daily itineraries, and other reports
• Schedule and monitor replacements, new accounts, toners, and ink deliveries of technicians
• Liaise with collection, customer service, and warehouse departments as required
• Document technical concerns from the CSR Department
• Conduct trainings and orientations for newly hired technicians
• Perform other duties assigned by the Technical Services Department Head
Requirements
To succeed in this role, you will need strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You should have excellent attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Additionally, you will require a high level of professionalism, discretion, and integrity when handling confidential information.
Benefits
This is an excellent opportunity to join a dynamic and growing organization, with a competitive salary package and opportunities for professional growth and development. The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.
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