Customer Service Operations Specialist

6 days ago


Makati City, National Capital Region, Philippines J-K Network Services Full time
Job Overview
J-K Network Services is a dynamic company seeking an exceptional CUSTOMER SERVICE OPERATIONS SPECIALIST to join our team. As a Customer Service Operations Specialist, you will play a crucial role in delivering top-notch customer experiences while ensuring seamless operational execution.

In this pivotal position, you will be responsible for executing and monitoring trades for accuracy and compliance, managing client accounts by addressing inquiries and resolving issues, collaborating with trading and risk teams to ensure efficient operations, preparing reports on trading activities and client interactions, assisting in developing and implementing operational procedures, providing excellent customer service by addressing client needs, staying informed on market trends and industry regulations, and participating in training to enhance product knowledge and skills.

We are looking for a highly skilled and dedicated individual who can excel in this role. If you have experience in customer support or similar roles, proficiency in computer usage, and a strong passion for delivering exceptional customer experiences, we encourage you to apply.

The ideal candidate should possess excellent communication and problem-solving skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to quality and excellence.

We offer a competitive salary of up to Php30,000, commensurate with experience, and a comprehensive benefits package that includes opportunities for professional growth and development.

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