Customer Service Coordinator
1 month ago
About ILLO'S GROUP
We are a dynamic team dedicated to providing exceptional customer experiences.
Job Summary
We are seeking an experienced Customer Service Coordinator to join our team. The successful candidate will be responsible for greeting clients and visitors with a positive, helpful attitude, handling reservations, directing walk-in guests, taking delivery/take-out calls, coordinating communication between customers and kitchen staff, ensuring the cleanliness and orderliness of the reception area, and professionally handling customer complaints while ensuring their satisfaction.
About the Role
This is a challenging yet rewarding role that requires excellent communication, organizational, and problem-solving skills. The ideal candidate will be able to work in a fast-paced environment, multitask, and maintain a high level of professionalism at all times.
Responsibilities
- Greet clients and visitors with a positive, helpful attitude.
- Handle reservations, direct walk-in guests, and take delivery/take-out calls.
- Coordinate communication between customers and kitchen staff.
- Ensure the cleanliness and orderliness of the reception area.
- Professionally handle customer complaints while ensuring their satisfaction.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment.
- High school diploma or equivalent required; post-secondary education an asset.
- Previous experience in customer service or a related field.
What We Offer
We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus a comprehensive benefits package including health, dental, and vision coverage, as well as paid time off.
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