Service Operations Coordinator

9 hours ago


Quezon City, National Capital Region, Philippines Snapjob, Inc. Full time
About Service Admin Staff

A service administrator is a crucial member of our team, responsible for managing service department work orders and ensuring client satisfaction.

Key Responsibilities:
  • Service Requests: Receive, log, and prioritize service requests from clients in a timely and efficient manner.
  • Customer Service: Respond to customer inquiries and concerns, providing updates on the status of their requests and maintaining a high level of customer satisfaction.
  • Billing and Financial Management: Prepare accurate bills for work completed and maintain up-to-date billing records and invoices.
  • Reporting and Analytics: Generate reports and documentation for analysis and compliance purposes, identifying areas for improvement and contributing to process enhancements.
  • Customer Relations: Assist customers with their queries, coordinate appointments, and resolve issues efficiently.
  • Record Keeping: Maintain accurate and detailed records of service transactions and financial data.

The successful candidate will work closely with the service manager to ensure seamless operations and contribute to the growth and development of our service department. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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