Technical Support Expert

11 hours ago


Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time

About the Role

We are seeking a highly skilled Technical Support Expert to join our team at Hunter's Hub, Inc. as an ERP System Specialist.

Responsibilities

  • Respond to client inquiries and issues related to supported application software (ERP Financial/Procurement/Sales or HCMS/Payroll) in a timely and professional manner.
  • Troubleshoot complex problems, analyze system logs, and diagnose technical issues to identify and implement effective solutions.
  • Analyze complex ideas or proposals and build a range of meaningful recommendations to enhance processes and customer experience.
  • Serve as a primary point of contact for clients, maintaining regular communication to understand their ongoing needs and identify opportunities for improvement.
  • Track and monitor the progress of issue resolution, ensuring timely updates to clients on the status and expected resolutions.

Requirements

  • At least 1 year of working experience in handling ERP systems is a must.
  • Candidate must possess a bachelor's degree in Information Technology, Accountancy, or equivalent.
  • Knowledge in Accounting is a must.
  • Ability to work independently and as part of a team with multiple assignments.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Benefits

  • The opportunity to work with a dynamic team and contribute to the growth and success of Hunter's Hub, Inc.
  • A comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

What We Offer

Hunter's Hub, Inc. is committed to providing a positive and supportive work environment that fosters collaboration, innovation, and growth. As a member of our team, you will have the opportunity to work on challenging projects, develop new skills, and make a meaningful contribution to the company's success.



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