Technical Support Expert
11 hours ago
About the Role
We are seeking a highly skilled Technical Support Expert to join our team at Hunter's Hub, Inc. as an ERP System Specialist.
Responsibilities
- Respond to client inquiries and issues related to supported application software (ERP Financial/Procurement/Sales or HCMS/Payroll) in a timely and professional manner.
- Troubleshoot complex problems, analyze system logs, and diagnose technical issues to identify and implement effective solutions.
- Analyze complex ideas or proposals and build a range of meaningful recommendations to enhance processes and customer experience.
- Serve as a primary point of contact for clients, maintaining regular communication to understand their ongoing needs and identify opportunities for improvement.
- Track and monitor the progress of issue resolution, ensuring timely updates to clients on the status and expected resolutions.
Requirements
- At least 1 year of working experience in handling ERP systems is a must.
- Candidate must possess a bachelor's degree in Information Technology, Accountancy, or equivalent.
- Knowledge in Accounting is a must.
- Ability to work independently and as part of a team with multiple assignments.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Benefits
- The opportunity to work with a dynamic team and contribute to the growth and success of Hunter's Hub, Inc.
- A comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
What We Offer
Hunter's Hub, Inc. is committed to providing a positive and supportive work environment that fosters collaboration, innovation, and growth. As a member of our team, you will have the opportunity to work on challenging projects, develop new skills, and make a meaningful contribution to the company's success.
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