Customer Support Specialist
1 month ago
At Hunter's Hub Inc, we're committed to delivering exceptional customer experiences through innovative mobile applications.
We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST - MOBILE APPLICATION EXPERT to join our team
About the RoleThis is an exciting opportunity for a seasoned technical support professional to provide expert assistance to our customers using our bank mobile application.
As a Customer Support Specialist - Mobile Application Expert, you will be responsible for troubleshooting and resolving technical issues, working closely with various stakeholders to ensure prompt and effective resolution of support tickets.
Key Responsibilities- Providing top-notch technical support for the bank mobile application, ensuring a high level of customer satisfaction.
- Troubleshooting and resolving complex technical issues, often involving collaboration with technology partners and internal teams.
- Working effectively under pressure to manage multiple priorities and meet tight deadlines.
- Developing strong relationships with stakeholders, including technology partners, cross-functional teams, and end-users.
- Minimum 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams.
- Excellent communication, analytical, and problem-solving skills.
- Able to manage multiple priorities and work effectively under pressure.
- Preferred certifications: ITIL Foundation Certification, Certified Support Professional (CSP), Certified Help Desk Professional (CHDP).
We offer a competitive salary range of $65,000 - $90,000 per annum, depending on experience.
In addition to a generous salary, you'll enjoy:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A comprehensive benefits package.
We're looking for someone who:
- Has a proven track record of providing excellent customer service in a technical support role.
- Is passionate about staying up-to-date with industry trends and developments.
- Excels in collaborative environments and is able to build strong relationships with stakeholders.
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