Help Desk Specialist

3 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

At Nityo Infotech Services Philippines, we are currently seeking a skilled IT Service Desk/Tech Support Representative to join our team. This role is perfect for individuals who enjoy providing technical support and troubleshooting issues for clients.

Key Responsibilities:

  • Respond to and resolve technical queries via phone, email, or in-person
  • Troubleshoot hardware and software issues with computer systems, printers, networks, and devices
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • Bachelor's Degree in Computer Science or related field (undergraduate degree also considered)
  • Minimum 6 months to 2+ years of experience in IT service desk or technical support roles
  • Strong understanding of computer systems, printers, networks, and device connectivity
  • Experience working in a BPO industry preferred
  • Excellent communication and problem-solving skills

What We Offer:

  • A competitive salary of PHP 30,000 gross per month, plus a completion bonus of PHP 10,000
  • A hybrid work arrangement with 10 days onsite per month
  • The opportunity to work on various projects and expand your skill set
  • Ongoing training and development opportunities to enhance your technical skills

About the Job:

This is a project-based role that will last for 6 months, with the possibility of extension. The ideal candidate will have excellent communication skills and be able to work well in a team environment. If you're looking for a challenging and rewarding role, please apply now


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