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Help Desk Specialist

2 months ago

Taguig, National Capital Region, Philippines RecruiterPH Full time
Job Description:

In this role as a Help Desk Specialist at RecruiterPH, you will be the primary point of contact for customers seeking technical assistance. This is an excellent opportunity to build your skills and knowledge in resolving complex technical issues while providing exceptional customer service.

Responsibilities:
• Resolve technical issues by identifying root causes and implementing effective solutions.
• Provide clear and concise technical information to customers through various communication channels.
• Collaborate with internal teams to resolve complex technical issues that require additional support.

Requirements:
• Bachelor's Degree from an accredited institution.
• Minimum 6 months of experience in a technical support or IT Service desk environment, preferably in the BPO or non-BPO industry.
• Proficiency in SQL, Jira, and Salesforce is a plus.
• Strong technical knowledge and analytical skills are required to troubleshoot complex issues.

Compensation and Benefits:
We offer a competitive salary range of $35,000 - $50,000 per annum, depending on your level of experience and qualifications. Additionally, you will receive a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

This is a full-time position requiring a minimum of 40 hours of work per week. We are looking for highly motivated individuals who can thrive in a fast-paced environment and provide exceptional customer service.