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Help Desk Operations Specialist
2 months ago
Strategic Networks Inc. is seeking a skilled Help Desk Operations Specialist to join our team in the Philippines.
We are looking for an individual who can provide top-notch customer service and technical support to our clients. The successful candidate will be responsible for resolving IT system problems, managing IT equipment issues, and handling customer complaints in a professional and timely manner.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also possess strong problem-solving skills, attention to detail, and the ability to prioritize tasks efficiently.
In this role, you will be responsible for:
- IT System Problem Handling and Resolution: Respond to or resolve IT system problems with first-call resolution and escalate to second-line support when necessary.
- IT Equipment Problem Solving: Coordinate the service desk's unified scheduling and transfer the issue to the appropriate maintenance personnel based on the problem type.
- IT-Related Complaint Handling: Manage IT-related customer complaints received from the Customer Service Center and report them promptly to ensure smooth communication and timely processing.
- IT Fault/Alarm Management: Oversee IT fault/alarm scheduling and distribution of fault tickets, notify and dispatch second-line support, and conduct centralized scheduling and unified communication.
To succeed in this role, you will need:
- A bachelor's degree in any field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- The ability to prioritize tasks efficiently and manage multiple responsibilities.
- A pleasant personality and willingness to adapt to new processes and technologies.
We offer a competitive salary of **₱30,000 - ₱40,000** per month, depending on experience, plus additional benefits such as health insurance, paid time off, and opportunities for career growth and development.
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
