Customer Support Specialist in Taguig
1 month ago
We are seeking a Customer Support Specialist to join our team at Gratitude Philippines.
About the Role:
The ideal candidate will have a strong background in customer service, with a minimum of 2 years of experience in a similar role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and concerns in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance targets for first call resolution, customer satisfaction, and sales conversion
Requirements:
- At least 2 years of experience in a customer-facing role
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills and familiarity with CRM software
What We Offer:
- Competitive salary: PHP 25,000 - PHP 35,000 per month (estimated)
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive team environment
- Ongoing training and development opportunities
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