Technical Support Specialist

3 days ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Strategic Networks Inc.

About the Role

The Technical Support Specialist will be responsible for providing exceptional support to end-users, ensuring that their technical issues are resolved efficiently and effectively. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Provide incident and request management support to all end-user devices, including desktops, laptops, monitors, VPN, printers, and scanners.
  • Experience in Windows & non-Windows Operating environments is required.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Support end-users with hardware and software issues, computer applications, LAN components, and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end-user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users.
  • Supervise the complaint ticketing system and ensure timely resolution of all work orders.
  • Use remote access tools to provide user support.
  • Provide status updates to ticketing tools in a timely manner.
  • Analyze completed end-user device requests and incidents to identify process improvements and compliance issues.
  • Monitor and repair IT / office equipment and tools, ensuring all software systems run smoothly.
Requirements
  • Bachelor's degree in a computer-related field.
  • Amenable to performing field work around Pasig, Taguig, Makati.
  • Must reside near Pasig, Mandaluyong, Manila, Taguig, or Makati.
  • Fresh graduates welcome to apply.
  • Possession of a motorcycle is preferable.
  • Ability to start immediately.
Estimated Salary Range

$25,000 - $35,000 per annum, depending on experience.



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