Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Strategic Networks Inc.
About the RoleThe Technical Support Specialist will be responsible for providing exceptional support to end-users, ensuring that their technical issues are resolved efficiently and effectively. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities- Provide incident and request management support to all end-user devices, including desktops, laptops, monitors, VPN, printers, and scanners.
- Experience in Windows & non-Windows Operating environments is required.
- Recommend and apply solutions, including on-site repair for remote users.
- Support end-users with hardware and software issues, computer applications, LAN components, and peripherals.
- Determine and execute system reconfiguration needs.
- Establish end-user service level agreements.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users.
- Supervise the complaint ticketing system and ensure timely resolution of all work orders.
- Use remote access tools to provide user support.
- Provide status updates to ticketing tools in a timely manner.
- Analyze completed end-user device requests and incidents to identify process improvements and compliance issues.
- Monitor and repair IT / office equipment and tools, ensuring all software systems run smoothly.
- Bachelor's degree in a computer-related field.
- Amenable to performing field work around Pasig, Taguig, Makati.
- Must reside near Pasig, Mandaluyong, Manila, Taguig, or Makati.
- Fresh graduates welcome to apply.
- Possession of a motorcycle is preferable.
- Ability to start immediately.
$25,000 - $35,000 per annum, depending on experience.
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