Technical Support Specialist
11 hours ago
Strategic Networks Inc. is seeking a highly skilled Technical Support Specialist to join our team in BGC, Taguig. This role involves providing top-notch support to our clients through various channels, ensuring timely resolution of IT-related issues.
About the Role:
- Responsibilities include responding to or resolving IT system problems, coordinating with maintenance personnel for equipment repairs, and managing customer complaints.
- You will oversee fault/alarm scheduling, distribute tickets, and communicate progress to relevant departments.
- This position requires evaluating performance, conducting daily inspections, and documenting valuable information.
- Maintenance of 24/7 support readiness is also crucial.
Requirements:
- A bachelor's degree in any field is required, while fresh graduates and career shifters with excellent communication skills are encouraged to apply.
- A pleasing personality, attention to detail, and flexibility to work on a hybrid setup are essential qualities.
- Candidates should be available to start ASAP and possess basic knowledge of telecommunication products and services.
Estimated Salary: PHP 40,000 - 60,000 per month
This salary estimate is based on industry standards for similar roles in the Manila area.
About Strategic Networks Inc.:
We are a reputable provider of innovative network solutions, dedicated to delivering exceptional service to our clients. Our team is comprised of experts who share a passion for technology and collaboration.
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