Operations Manager Position for Customer Service Excellence
1 week ago
**Company Overview**
iOPEX Technologies Philippines, based in Taguig, is a rapidly growing company that requires experienced professionals to lead our customer service team.
We are committed to providing exceptional services to our clients, and we believe that the right individuals will play a crucial role in achieving this goal.
**Job Description**
The Senior/Operations Manager will be responsible for overseeing the daily operations of our customer service department. This includes managing operations staff, performing weekly meetings to discuss issues affecting business, submitting weekly reports to clients, setting operational goals and objectives, and developing strategies to meet client metrics.
**Key Responsibilities:**
- Manage operations for Customer Service/Tech Support - Voice and Non-Voice
- Perform weekly meetings with operations staff to discuss issues affecting business
- Submit weekly operations report to client
- Set operational goals, objectives, and develops strategies to meet client metrics
**Required Skills and Qualifications:**
- Minimum 3 years proven management experience in a BPO contact center environment
- Excellent Verbal and Written English Communication Skills
- Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet)
**Benefits:**
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Free Parking Passes
- Accessible location
- HMO (Free dependent)
- Leave credits/Leave conversions
- Night differential
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